The Power to
Win More Orders

Merchant Support helps you win urgent and irregular orders. We offer the reliable, professional backup that you need to grow your branch's business by increasing your enquiry to order ratio.

Learn More

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Services

OUR SERVICE

Win the Order in 3

Easy Steps

Send Us the Enquiry

Use the form on this page, or send us an email.

We'll Get Straight On To It

Our expert team will get back to you with a quote within 2 hours

Price Your Customer

In over 50% of cases the order is won!

We’re Good with Numbers

25

Years of Experience

55%

Enquiry/Order ratio

227

Active Branches Now

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Hours Quote Promise

About

ABOUT

25 Years Helping Merchants Win More Orders

Merchant Support has been helping builders' merchants grow their businesses for 25 years. In that time we have built up an extensive supply base which enables us to source products not easily found through the usual channels. Our team of specialists uses our unique process to turn around quotes fast - always within 2 hours and usually much sooner.

Working with Merchant Support, branches are able to meet their KPIs by winning orders that would otherwise be lost. Hundreds of branches use our service regularly.

We are committed to best industry practices on compliance and risk management, and have achieved full CHAS accreditation.

Testimonials

TESTIMONIALS

"I’ve used Merchant Support for many years now and have found the speed of response as well as the competitive pricing from my enquiries as the key to winning orders. Not only the initial enquiry but also the order processing is very professional. The after sales personnel are also very helpful with ETA queries i.e. chasing up deliveries. I hope to continue our relationship for many more years to come."

Nigel Casado
Regional Sales Manager, Jewson

Clients

CELEBRATING 25 YEARS OF HAPPY CLIENTS

CHAS ACCREDITATION

We are proud to have achieved Advanced Level CHAS (Contractors' Health & Safety Assessment Scheme) accreditation in October 2022. A big thank you to all our suppliers and our team for making this happen.

Contact

CONTACT

Merchant Order Enquiry

Please use the form to send us your order enquiry. We will acknowledge receipt immediately and quote within 2 hours. Please note that the Merchant Support team is always busy providing the best service to our merchants. Unfortunately we do not have time to respond to unsolicited marketing enquiries.

Bourne House, 475 Godstone Road

Whyteleafe

Surrey CR3 0BL

The Power to Win More Orders