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The Power to
Win More Orders

Merchant Support helps you win urgent and irregular orders.  We offer the reliable, professional backup that you need to grow your branch's business by increasing your enquiry to order ratio.

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Services

OUR SERVICE

Win the Order in 3

Easy Steps

Send Us the Enquiry

Use the form on this page, or send us an email.

We'll Get Straight On To It

Our expert team will get back to you with a quote within 2 hours

Price Your Customer

In over 50% of cases the order is won!

We’re Good with Numbers

27

Years of Experience

55%

Enquiry/Order ratio

679

Active Branches Now

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Hours Quote Promise

About

ABOUT

27 Years Helping Merchants Win More Orders

Merchant Support has been helping builders' merchants grow their businesses for 27 years.  In that time we have built up an extensive supply base which enables us to source products not easily found through the usual channels.  Our team of specialists uses our unique process to turn around quotes fast - always within 2 hours and usually much sooner.

Working with Merchant Support, branches are able to meet their KPIs by winning orders that would otherwise be lost.  Hundreds of branches use our service regularly.

We are committed to best industry practices on compliance and risk management, and have achieved ISO 9001 and 27001.

Testimonials

TESTIMONIALS

"I’ve used Merchant Support for many years now and have found the speed of response as well as the competitive pricing from my enquiries as the key to winning orders. Not only the initial enquiry but also the order processing is very professional. The after sales personnel are also very helpful with ETA queries i.e. chasing up deliveries. I hope to continue our relationship for many more years to come."

Nigel Casado
Regional Sales Manager, Jewson

Clients

CELEBRATING 27 YEARS OF HAPPY CLIENTS

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ISO 9001 & 27001 
UKAS ACCREDITATION

We are proud to announce that we have achieved both ISO 9001 and ISO 27001 certifications, reflecting our unwavering commitment to excellence in quality management and information security.

 

These significant milestones, accomplished in July 2024, would not have been possible without the hard work of our dedicated team and the support of our valued suppliers. A heartfelt thank you to everyone who contributed to making this achievement possible

Suppliers

Please sign in below to complete our compliance and risk management accreditation form.

Address

167-169 Great Portland Street

London

W1W 5PF

Contact

0203 026 7002

Opening Hours

Mon - Fri

8:30 am – 5:00 pm

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